Colleen Irish Travel
Last updated: 04 March 26
colleenirishtravel.com
1. Introduction
Colleen Irish Travel (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Statement explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
We are based in Connemara, Co. Galway, Ireland, and operate as a tour operator offering guided tours along Ireland’s Wild Atlantic Way. As an Irish business, we are subject to the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
2. Who Is the Data Controller?
The data controller for your personal information is:
Maumfin Chauffeur Ltd
Connemara, Co. Galway, Ireland
Email: cailin.j.joyce@gmail.com
Phone: +353 87 935 0303
If you have any questions about how we handle your data, please contact us using the details above.
3. What Personal Data We Collect
We collect personal data in the following circumstances:
3.1 When You Make a Booking
When you book a tour through our website (processed via Bokun), the following information may be collected:
• Full name
• Email address
• Phone number
• Payment card details (processed securely by Bokun — we do not store card details ourselves)
• Number of participants and any special requirements or accessibility needs
3.2 When You Contact Us
When you submit a contact form or email us directly, we collect:
• Your name and email address
• Any information you choose to include in your message
3.3 When You Subscribe to Our Mailing List
If you sign up to receive our newsletter or promotional emails via Mailchimp, we collect:
• Your email address
• Your name (if provided)
Subscription is always opt-in and you may unsubscribe at any time.
3.4 When You Visit Our Website
We automatically collect certain technical data when you visit our website, including:
• Your IP address and general geographic location
• Browser type and version
• Pages visited and time spent on the site
• Referring website
This data is collected via Google Analytics cookies. Please see Section 7 (Cookies) for further detail.
4. Legal Basis for Processing
We rely on the following legal bases under GDPR to process your personal data:
• Contract performance: To process your tour booking and deliver the services you have requested.
• Legitimate interests: To improve our website, prevent fraud, and respond to enquiries.
• Consent: To send you marketing emails via Mailchimp. You may withdraw consent at any time by unsubscribing.
• Legal obligation: Where we are required to retain records for legal or tax purposes.
5. How We Use Your Personal Data
We use your personal data for the following purposes:
• To process and manage your tour bookings through Bokun
• To communicate with you about your booking, including confirmations, reminders, and follow-up
• To respond to your enquiries submitted via our contact form
• To send you our newsletter and promotional emails (with your consent, managed via Mailchimp)
• To analyse website usage and improve our online presence
• To comply with our legal and tax obligations
6. Who We Share Your Data With
We may share your personal data with the following third parties where necessary to deliver our services:
6.1 Bokun (Booking & Reservation Platform)
Our online tour bookings are processed through Bokun, a booking software platform operated by Bokun ehf., an Icelandic company and a subsidiary of TripAdvisor. When you make a booking, your personal data is shared with Bokun to manage and process your reservation, including payment handling. As Iceland is an EEA member state, Bokun is subject to GDPR. For further information, please refer to Bokun’s Privacy Policy at bokun.io.
6.2 Mailchimp (Email Marketing)
If you subscribe to our mailing list, your name and email address are stored and managed through Mailchimp, a service provided by Intuit Inc. Mailchimp is a US-based platform that complies with GDPR obligations for EU users and participates in the EU-US Data Privacy Framework. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
6.3 Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google may process data on servers outside the EU/EEA. Analytics data is anonymised where possible. You can opt out of Google Analytics tracking by adjusting your cookie preferences on our site, or by using the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
6.4 Legal Obligations
We may disclose your personal data if required to do so by law, regulation, or in response to a valid request from a competent authority such as An Garda Síoíchána or the Revenue Commissioners.
7. Cookies
Our website uses cookies — small text files placed on your device — to help the site function and to analyse usage. The types of cookies we use include:
• Essential cookies: Required for the website to function correctly, such as storing your cookie consent preferences.
• Analytics cookies: Google Analytics cookies (_ga, _gid, _gat) to track site usage in anonymised form.
• Third-party cookies: Set by embedded services such as Google Maps and Bokun’s booking widget.
When you first visit our website, you will be asked for your consent to non-essential cookies. You can update your preferences at any time via the cookie settings on our website.
8. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes described in this statement:
• Booking data: Retained for a period of time to comply with Irish tax and accounting obligations.
• Contact/enquiry data: Retained for a period of time after the enquiry is resolved.
• Mailchimp mailing list data: Retained until you unsubscribe or withdraw your consent.
• Website analytics data: Retained for a period of time in line with Google Analytics default settings.
9. Your Rights Under GDPR
As a data subject, you have the following rights in relation to your personal data:
• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your data in certain circumstances (“right to be forgotten”).
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent (e.g. our Mailchimp mailing list), you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at cailin.j.joyce@gmail.com. We will respond within one calendar month as required under GDPR.
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC):
Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28
Web: www.dataprotection.ie | Phone: +353 57 868 4800
10. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, accidental loss, or misuse. Our website is secured with HTTPS/SSL encryption. Booking and payment data is handled securely by Bokun. However, no method of internet transmission is completely secure and we cannot guarantee absolute security.
11. International Data Transfers
Some of our third-party service providers may process your personal data outside the EU/EEA. Bokun is based in Iceland (EEA, subject to GDPR). Mailchimp and Google are US-based and rely on the EU-US Data Privacy Framework and/or Standard Contractual Clauses approved by the European Commission to ensure your data is adequately protected.
12. Children’s Privacy
Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from children without verifiable parental consent. If you believe a child has provided us with personal data without appropriate consent, please contact us and we will arrange for its prompt deletion.
13. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices, third-party services, or legal requirements. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this statement periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Statement or the way we handle your personal data, please get in touch:
Colleen Irish Travel
Connemara, Co. Galway, Ireland
Email: cailin.j.joyce@gmail.com
Phone: +353 87 935 0303
Website: colleenirishtravel.com